Terms of service

This website is operated by International Hair Cosmetics Group Pty Limited, ABN 84 657 769 661 (referred to as “we”, “us” or “our”). It is located at www.affinage.com.au and includes all pages and files within that domain (the “Site”).

1.Acceptance of these terms

By accessing, browsing or purchasing through the Site, you agree to be bound by these terms of use (the “Terms”). The Terms are a binding agreement between you and us. If you do not agree to them, you should not use the Site. We may update these Terms from time to time (see “Changes to these Terms” below).

2. Privacy

Your use of the Site is also governed by our privacy policy, available at https://affinage.com.au/policies/privacy-policy, which forms part of these Terms and explains how we collect, use and protect your personal information.

3. Eligibility

By placing an order, you confirm that you are at least 18 years old, or that a parent or guardian has authorised the order on your behalf. If we suffer loss because of an order placed by a minor, we may recover that loss from the minor’s parent or guardian. You also confirm that all information you give us is true, current and complete.

4. Accounts and security

You may need to register an account to access some features or to place orders. If you create an account:

1.  you must provide accurate registration details and keep them up to date;
2.  you are responsible for keeping your username and password confidential and for all activity that occurs under your account; and
3.  you must notify us promptly of any unauthorised use of your account or any other security breach.

We may suspend, restrict or close an account, or refuse a registration, at our discretion — for example, where we cannot verify your details or where we suspect fraud or misuse. One person may hold only one account, and accounts created by automated means are not permitted.

5. Products and pricing

5.1 Product descriptions

We try to describe and display our products as accurately as possible. However, colours, images and descriptions are indicative only and may vary from the actual product. Product availability is not guaranteed and stock may sell out.

5.2 Prices

All prices are shown in Australian dollars (AUD) and, unless stated otherwise, are exclusive of GST. Delivery charges and any card or transaction fees are shown separately at checkout. We may change prices at any time before you place an order.

5.3 Pricing errors

If a product is listed at an incorrect price due to a typographical, system or pricing error, we are not obliged to supply it at that price. Where we discover an error after you have ordered, we may cancel the order (or the affected part of it) and refund any amount you have paid.

6. Orders

6.1 Your order is an offer

Information on the Site is an invitation to treat, not an offer to sell. When you place an order, you make an offer to buy the selected products on these Terms. We will not begin processing an order until we have received payment in full and the order has passed our internal validation and fraud-prevention checks.

6.2 Acceptance

A contract is formed only when we dispatch the products to you. We will send an order confirmation by email; that confirmation acknowledges your order but does not by itself constitute acceptance. Title to, and risk in, the products passes to you on dispatch.

6.3 Cancellation by us

We may cancel all or part of an order before acceptance — for example, if products are unavailable, if there has been a pricing error, or if we are unable to verify your details. If we cancel an order you have paid for, we will refund the relevant amount.

7. Payment

Payment may be made using the methods shown at checkout. Card and other online payments are processed by third-party payment providers and are subject to those providers’ own terms and privacy policies. We do not store your full card details. Your order may remain pending until payment clears our fraud-prevention checks; if we request further verification and you do not provide it within a reasonable time, we may cancel the order and refund any payment received.

8. Delivery

We deliver to the addresses / regions specified at checkout. Estimated delivery times are estimates only and are not guaranteed. Delivery costs depend on the destination and the items ordered and are shown at checkout. Risk in the products passes to you on dispatch (or, where you arrange your own carrier, when we make the products available for collection).

9. Returns, refunds and consumer guarantees

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. For a failure that does not amount to a major failure, you are entitled to have the product replaced if it is not of acceptable quality. Please refer to any published returns and refund policy for further information.

10. Intellectual property

All content on the Site — including text, graphics, logos, images, designs, software and their selection and arrangement — is owned by us or our licensors and is protected by Australian and international intellectual property laws. Our business name, logos and trade marks may not be used without our prior written consent. You may view, download and print Site content for your own personal, non-commercial use only, provided you do not remove any proprietary notices. You must not otherwise reproduce, distribute, modify or create derivative works from any Site content without our written permission.

11. Content you submit

If the Site allows you to submit content such as reviews, ratings, comments or images (“User Content”), you confirm that you own or are authorised to share it and that it does not infringe anyone’s rights or breach any law. You grant us a worldwide, non-exclusive, royalty-free, perpetual, sub-licensable licence to use, reproduce, modify, publish and display that User Content in connection with our business. We may remove or refuse to display any User Content at our discretion.

12. Acceptable use

You must not misuse the Site. In particular, you must not:

•       use the Site in breach of any law or for any fraudulent, misleading or malicious purpose;

•       introduce viruses, malware or other harmful code, or attempt to gain unauthorised access to the Site or its systems;

•       use any robot, spider, scraper or other automated means to access, copy or index any part of the Site without our consent;

•       interfere with the proper operation of the Site or place an unreasonable load on our infrastructure;

•       copy, reproduce, reverse engineer, frame or reformat any part of the Site except as expressly permitted; or

•       post or transmit content that is unlawful, defamatory, obscene, harassing, infringing, or otherwise objectionable.

13. Third-party links

The Site may contain links to third-party websites or services that we do not control. We provide those links for convenience only and are not responsible for the content, products or practices of any third-party site. Accessing a linked site is at your own risk and subject to that site’s own terms.

14. Disclaimers

To the maximum extent permitted by law, and subject to the consumer guarantees referred to above, the Site is provided on an “as is” and “as available” basis. We do not warrant that the Site will be uninterrupted, secure or error-free, that defects will be corrected, or that the Site or its servers are free of harmful components. We exclude all implied conditions, warranties and guarantees to the extent the law allows us to do so.

15. Limitation of liability

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that the law says cannot be excluded. Subject to that:

(a)  to the maximum extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, or any loss of profit, revenue, data or goodwill, arising out of or in connection with the Site or these Terms; and

(b)  where we are liable for breach of a consumer guarantee in relation to products not ordinarily acquired for personal, domestic or household use, our liability is limited (at our option) to replacing the products, supplying equivalent products, or paying the cost of doing so.

16. Indemnity

You agree to indemnify us and our officers, employees and agents against any loss, liability, cost or expense arising out of your breach of these Terms, your misuse of the Site, your User Content, or your breach of any law or of another person’s rights, except to the extent the loss is caused by our own negligence or default.

17. Suspension and termination

We may suspend or terminate your access to the Site, or close your account, at any time and without notice if you breach these Terms or if we consider it necessary to protect the Site, our business or other users. Provisions that by their nature should survive termination (including those on intellectual property, liability, indemnity and governing law) will continue to apply.

18. Changes to these Terms

We may amend these Terms at any time by posting the updated version on the Site. Unless stated otherwise, changes take effect when posted. Your continued use of the Site after a change means you accept the updated Terms. We recommend you review the Terms periodically.

19. General

19.1 Notices

We may give you notice under these Terms by email to the address on your account or by posting a notice on the Site.

19.2 Assignment

You may not assign or transfer your rights under these Terms without our consent. We may assign or transfer our rights and obligations at any time without notice to you.

19.3 Waiver

A failure or delay by us in exercising a right under these Terms is not a waiver of that right. Any waiver must be in writing to be effective.

19.4 Severability

If any provision of these Terms is found to be invalid or unenforceable, it may be severed and the remaining provisions will continue in force.

19.5 Force majeure

We are not liable for any delay or failure to perform our obligations caused by circumstances beyond our reasonable control.

19.6 Entire agreement

These Terms, together with our privacy policy and any other policies referred to on the Site, make up the entire agreement between you and us regarding your use of the Site.

19.7 Governing law

These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of that State or Territory.

20. Contact us

If you have any questions about these Terms, please contact us at enquries@affinage.com.au, 14 India Street, Capalaba QLD 4157.

 

Last updated: 25 May 2026